On this page you will find all frequently asked question. If your question does not appear on here please dont hesitate to contact us.
Do you supply linen?
Fresh Linen and one towel per bed is supplied. We do suggest to bring extra towels for long stays and splashing in the water.
Can we drink the water on the boat?
Yes most certainly. The water is pumped into the boats holding tanks from a fresh water tank.
Can we Braai (barbecue) on the boat and where do we get wood?
There are Braai facilities on the boats deck with grid.You are welcome to bring your own grid, wood, charcoal or purchase a 30Kg bag of wood from our friendly skippers @R125 per bag
What time does the nature reserve gates close and open?And arrival and departure times?
The parks gates close @ 6pm and reopens @ 7am. Arrival @ Kraalbaai House Boats is anytime from 2pm and departure 10am.
Can we bring our furry children?
As much as this saddens us we cant allow animals on the boats. Unfortunately we are in a national nature reserve and have to adhere to the rules and regulations of the park.
WiFi available for my daily social networking?
We are among the few who don't have that infrastructure. Sorry to say its going to be you and the tranquility of the nature all by yourself.
How do we get on and off the boat?
We have staff that is available 24/7 that resides onshore. They will ferry you to and from your boat in a leisure boat as required. When you first arrive on your boat they will do a small introduction regarding safety and the equipment on the boat where after you will be supplied with their mobile number.
Is the park entrance fee included in our booking?
Your booking excludes the entrance fee and have to be settled @ the gate in their normal operating times.
Should we bring plates,forks etc.
Units are self-catering and have all your basic utensils from forks, plates, cup, bowls, pans, pots and so-forth incl outside braai, fridge, gas stove and microwave.
Is there hot water for showering?
All taps from the kitchen sink to the shower are supplied with hot water from a gas geyser. If for some reason there is no hot water please contact the skipper onshore.
Is there electricity on the boats?
We use a 5kva 220v solar system. This should be enough for all your daily needs from charging phones to laptops. Please keep in mind it is solar and the more we use the less we have.
What forms of payment do you except?
We do cash, EFT, debit and credit cards. Unfortunately no cheques excepted.
Can we have day visitors on the boats?
The nirvana that sleeps 22 can have an extra 8 day visitors.The larus that sleeps 6 can have an extra 6 day visitors . These extra persons should be off the boat by sunset as per SAMSA requirement.
Can we book only one night?
Yes you can except for the 6 sleeper over weekends(Fri&Sat)
Where will we find you in the nature reserve?
Once you are @ the west coast national park gates either from the R27 or from langebaan's side. You would need to head to Kraalbaai, 21.3 km from the R27 gate and 31.6 km from the langebaan gate. feel free to use the map you received from the gate. You will spot us long before you are at kraailbaai on your right-hand side.There you will find the house boats. You must inform us of your arrival time so we can have our skippers waiting for you at the jetty. They will assist with your luggage and transporting you to your boat. They will do a small introduction of your boat ins and outs regarding safety, Electricity and warm water. After which he will supply you with is cell number for any assistance and getting on and off the boat.
What should we bring with?
Apart from clothes, food and toiletries we suggest bring wine,cooler box, ice, your camera, bathing suit, angling equipment, hat, sun block, walking shoes, binoculars, bird and mammal reference books and any activities you can enjoy on the water. Please also note we do deliveries from your favourite Langebaan takeaway or beverage store ( delivery fee will apply) We have rentals for your enjoyment like kayaks, SUP boards and bicycles. And water-sports like tubing and wake-boarding. Please don't bring stress and worries. no one likes those brothers. .
What Activities are there for us?
Sunbathing, Swimming , Beach, Hiking, Mountain biking, Bird watching, Eating, Drinking, Kayaks, Sup boards, water sports, Braaing, Site seeing, boat trips, fishing and most importantly relaxing!
Are we allowed to fish?
Just make sure to pick up your permit at the local post office. Locals say red bait and fishing at night is the way to go.
Can we arrive in our own boat?
The lagoon requires a permit which can be purchased from SanParks Offices. Just make sure your skippers, buoyancy and fitness certificate travels with. You can launch at the yacht club and club Mykonos for a launching fee or for free in Alabama street in Langabaan central.
When do we have to pay the balance for our stay?
We suggest one week before arrival if no arrangements where made to pay on arrival with card or cash.
What is your Cancellation policy
* 7 days or less before arrival = 100% (of booking total)
* 8 - 14 days before arrival = 100% (of deposit)
* 15 - 21 days before arrival = 50% (of deposit)
* 22 - 30 days before arrival = 25% (of deposit)
* 10% Cancellation fee 31 days and above